Privacy Policy:

Your privacy is valued by COLORLESS, and as such, it is committed to upholding this policy. This policy explains the information we might obtain about you or that you might give us when you use our website, provide us with other information, or join our affiliate programme. It also outlines our procedures for gathering, storing, using, protecting, and disclosing that information.

What information we collect?

We do not save credit card information and only share client information with third parties with the clients adequate permission or when required by law.

When you visit our website, we automatically gather certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are already on your computer.Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are digital records that keep track of your use of the Site.

- In addition, we may also ask you for information when you make an effort to make a purchase through the site, such as your name, billing and shipping addresses, contact information (such as credit card numbers), and phone number. This data is referred to as "Order Information" by us.

- In this privacy statement, we use the terms "Personal Information" to refer to both device and order information.

The data we gather through this website could include:

- Any personally identifiable information you enter, such your name, address, email address, etc. Your IP address, which is the unique identifier for your machine, is automatically logged by our web server. Your interest in our website is noted using this. Emails we send you (if you want to receive email updates on our goods and services) will contain information about your preferences and how you utilise email updates.

- To promote Colorless on social media, we employ retargeting on Facebook and Instagram. By setting a cookie on your device, Facebook and Instagram retargeting will show you relevant adverts that are targeted to you depending on the website pages that you have visited.

This cookie does not give us access to your device. The cookie helps us identify whether an individual has visited a page and if so, show them related advertisements. Facebook and Instagram retargeting allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

What do we do with your information?

- Any personal information we collect from you will be used generally to fulfil any orders placed through the Site (including processing your payment information, shipping arrangements, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- To communicate with you.

- When in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.

- To process your order, to maintain guarantee records and to provide after-sales service. (We may pass your details to another organisation to supply/deliver products or services you have purchased to provide after sales.)

-To complete your transaction, to keep track of your warranty, and to offer after-sales support. (We could give your information to another company so they can supply/deliver the goods or services you ordered or handle any after-sales.)

- Check our orders for any signs of fraud or danger. To conduct security checks (this might entail giving your information to fraud prevention organizations, who will cross-reference it with databases both public and private, and possibly keep a record of the results for future security checks, protecting both you and us from fraudulent transactions).

- We check for possible risk and fraud using the Device Information we gather, namely your IP address, and utilise it more broadly to enhance and optimise our website. (For example: producing information about how users browse and interact with the website and evaluating the effectiveness of our marketing and advertising initiatives).

- In order to comply with legal obligations, we may employ third parties to carry out specific tasks, including data processing and sorting, website usage tracking, and email distribution.

- If you have subscribed to our email list, we may get in touch with you through email to let you know about new collections and drops.


Your personal information being shared:

-We give your personal information to other parties so they can assist us in using it as previously mentioned. You may learn more about how Shopify handles your Personal Information by visiting https://www.shopify.com/legal/privacy, where we utilise Shopify to operate our online store as an example.

In order to better understand how our users interact with the site, we also utilise Google Analytics. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Here is a link where you may choose not to use Google Analytics: https://tools.google.com/dlpage/gaoptout.

-Finally, we may divulge your personal data in order to abide by the rules and laws in force, to comply with a subpoena, search warrant, or other legitimate request for information, or in order to defend our legal rights.

Personalized Advertising:

As previously mentioned, we use your Personal Information to send you marketing messages or advertising that we think will be of interest to you. Visit the Network Advertising Initiative's ("NAI") instructional website at --http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work/ to learn more about how targeted advertising functions.

Using the links below, you may choose not to receive targeted advertising:

- Facebook: http://settings.facebook.com?tab=ads

- Google Settings/Ads/Anonymous: https://www.google.com

- You may also choose not to use some of these services by going to the Digital Advertising Alliance's opt-out page at http://optout.aboutads.info/.

Your Rights:

Data Retention - If you place an order through the Site, we will keep a record of it and keep it in our files until you ask us to remove it.

Changes - We may periodically amend this privacy statement to reflect, for instance, changes to our practices or for other administrative, legal, or regulatory purposes.

Minors

- People of all ages are allowed to use the website.

- You can contact us with specific requests for updates to your personal information at business.colorless@gmail.com.
Please make sure your email's subject line contains the word "UPDATE".

- You have the option to unsubscribe or request that we stop sending you any further marketing materials. Simply send us an email at business.colorless@gmail.com to get started.
Please be sure to include your entire name, full postal address, including postcode, and email address in the main text, along with the words "NO MARKETING or UNSUBSCRIBE" in the subject line.

- You can contact us at business.colorless@gmail.com with your complete name, full postal address, postcode, and email to request that we delete any of your data that we may be holding in our system. In order to confirm that the data you gave to us has been entirely deleted, we shall then conduct a search of our data system files. To remove data, please be sure to include "REMOVE DATA" in the subject line of your email.

- We will then suppress your data from all marketing, although we still keep it for processing your order and fulfilling customer service and after sales obligations.

- Contact Us - You also have the right to request a copy of any personal information we hold about you and if you have questions, or if you would like to make a complaint, simply write to us. For more information about our privacy practices, please contact us by sending us an e-mail at business.colorless@gmail.com or via mail using the details provided below:

Colorless, Sagar Shrustri, Mothagaon, 303 A Wing, Dombivali (West), Maharashtra 421202, India.

 

Shipping Details:

We offer shipping to most locations worldwide. Shipping times may vary depending on your location, shipping method, and other factors. Please read the following information carefully to ensure that your order is shipped and delivered smoothly:

Shipping Methods:

We offer several shipping methods, including standard shipping, express shipping, and overnight shipping. Shipping fees and delivery times vary depending on the method selected. Please note that some items may not be eligible for certain shipping methods.

Shipping Fees:

Shipping fees vary depending on the weight, dimensions, and destination of your order. The shipping fee for your order will be calculated at checkout and displayed before you confirm your purchase.

Delivery Times:

Delivery times vary depending on the shipping method selected, as well as the destination of your order. Please allow 6-7 business days for order processing before your order is shipped. Once your order has shipped, you will receive a tracking number via email, which you can use to track your shipment online.

International Shipping:

We ship to most countries worldwide. However, please note that international shipping fees and delivery times may vary significantly depending on the destination country, local customs regulations, and other factors. Customers are responsible for any customs fees, taxes, or duties that may be imposed by their local government.

Shipping Restrictions:

Please note that we do not ship to P.O. boxes, APO/FPO addresses, or certain international destinations. Some items may also be subject to shipping restrictions or require special handling, such as hazardous materials or oversized items. We will notify you if your order is subject to any shipping restrictions.

If you have any questions or concerns regarding shipping, please don't hesitate to contact us on business.colorless@gmail.com or via mail using the details provided below:

Colorless, Sagar Shrustri, Mothagaon, 303 A Wing, Dombivali (West), Maharashtra 421202, India.

 

Refunds, Returns & Exchange:

Thank you for considering our team for help with sizing. Our goal is to ensure that you have a seamless shopping experience, especially during sale periods or when special discounts or offers are available.

Please note that items purchased during a sale are final, and no exchange or return will be available. Therefore, we recommend that you carefully review your purchase before completing your order.

Returns: Our policy is not to provide refunds unless the product is defective. If you receive a defective product, please contact us on WhatsApp or our Instagram account to request a return.

Sale items: No returns or exchanges are allowed on sale items. However, we offer store credit for regular-priced items returned within 7 days of purchase.

Exchanges: If you would like to request an exchange, please contact us on WhatsApp or our Instagram page. Exchange requests are subject to availability and can be made only once per order. Please note that we do not provide refunds for exchanges.

Sale items: No returns or exchanges are allowed on sale items. However, we offer store credit for regular-priced items returned within 7 days of purchase.

Process for exchange: To be eligible for an exchange, the item must be unused and in the same condition that you received it, with the tag and seal intact. It must also be in the original packaging. The customer is responsible for the shipping costs for sending the product back to us. The time it may take for your exchanged product to reach you may vary depending on where you live.

We hope this information clarifies our policies and helps you have a pleasant shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us.